1. Overview
At Vomrelonlyfloxex, we want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which you may return products and receive a refund. This policy complies with European Union consumer protection regulations, including the Consumer Rights Directive.
2. Company Information
- Company Name: Vomrelonlyfloxex
- Address: Bundgårdsballe 49, 5400 Bogense, Denmark
- Email: reach@vomrelonlyfloxex.world
3. Right of Withdrawal (Cooling-Off Period)
Under EU consumer law, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.
3.1 How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision to withdraw by a clear statement. You may:
- Send an email to reach@vomrelonlyfloxex.world
- Send a letter to our address: Bundgårdsballe 49, 5400 Bogense, Denmark
Your withdrawal statement should include:
- Your name and address
- Order number and date of purchase
- Date of receipt of goods
- Clear statement that you wish to withdraw from the contract
3.2 Effects of Withdrawal
If you withdraw from the contract, we will reimburse all payments received from you, including standard delivery costs (except for supplementary costs arising from your choice of delivery other than the least expensive standard delivery offered by us).
We will make the reimbursement without undue delay, and in any event no later than 14 days from the day on which we receive the returned goods or you provide evidence of having sent back the goods, whichever is earlier.
4. Conditions for Returns
4.1 Returnable Products
Products are eligible for return if they meet the following conditions:
- The product is in its original, unopened packaging
- The product seal is intact and has not been broken
- The product is in the same condition as when you received it
- The return is initiated within 14 days of receiving the product
4.2 Non-Returnable Products
Due to health and hygiene reasons, we cannot accept returns of:
- Products that have been opened or unsealed
- Products where the tamper-evident seal has been broken
- Products that show signs of use or tampering
This exception is in accordance with Article 16(e) of the Consumer Rights Directive regarding sealed goods not suitable for return due to health protection or hygiene reasons.
5. Return Process
- Contact Us: Email us at reach@vomrelonlyfloxex.world to initiate a return
- Receive Authorization: We will provide you with return instructions and a return authorization number
- Package the Product: Securely package the unopened product in its original packaging
- Ship the Return: Send the product to our return address (provided in our response)
- Refund Processing: Once we receive and inspect the product, we will process your refund
6. Return Shipping Costs
If you exercise your right of withdrawal, you will bear the direct cost of returning the goods. Please ensure the product is packaged securely to prevent damage during transit.
We recommend using a trackable shipping service, as we cannot be responsible for items lost in return transit.
7. Refund Method
Refunds will be issued using the same payment method used for the original purchase:
- Credit/Debit Card: Refund credited to the card used for purchase
- Bank Transfer: Refund sent to the original bank account
- Other Payment Methods: Refund issued via the same method where possible
Please note that your bank or payment provider may take additional time to process the refund to your account.
8. Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery at reach@vomrelonlyfloxex.world
- Provide photos of the damage or defect
- Include your order number and description of the issue
For damaged or defective products, we will cover the return shipping costs and provide either a full refund or replacement at your preference.
9. Incorrect Orders
If you receive an incorrect item, please contact us immediately. We will arrange for the correct item to be sent and for the return of the incorrect item at our expense.
10. Refund Timeline
- Return Receipt: We will confirm receipt of your return within 2 business days
- Inspection: Products are inspected within 3 business days of receipt
- Refund Processing: Approved refunds are processed within 5 business days
- Bank Processing: Additional 5-10 business days depending on your bank
Refunds may be withheld until the returned goods are received or until valid proof of return shipment is provided, whichever occurs first.
11. Order Cancellation
You may cancel your order without charge if it has not yet been shipped. Contact us as soon as possible at reach@vomrelonlyfloxex.world to request cancellation. If the order has already been shipped, you will need to follow the standard return process.
12. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.
13. Your Statutory Rights
This refund policy does not affect your statutory rights under applicable consumer protection laws. If the product you purchased is faulty or does not conform to the contract, you may be entitled to additional remedies under law.
14. Contact Us
If you have questions about returns or refunds, please contact us:
- Email: reach@vomrelonlyfloxex.world
- Address: Bundgårdsballe 49, 5400 Bogense, Denmark
We aim to respond to all inquiries within 2 business days.
15. Consumer Complaints (Denmark)
If your complaint about a purchase cannot be resolved with us, you may submit it to Nævnenes Hus through naevneneshus.dk.